Emergency or Routine Work Order?

Emergency:	Telephone
Routine:	Work Order

To help Maintenance respond more quickly, please use the proper reporting method.

EMERGENCIES are to be reported by telephone at 281-897-4290.
(7:00 a.m. until 4:30 p.m.)
ROUTINE problems are to be submitted through the SchoolDude Work Order System.
(Exceptions: Food Service, Early Learning Child Centers)

The following examples are provided to help you correctly determine the difference between routine and emergency repair circumstances.

BELLS

The bells are needed to change classes during the day but they are not working.	TELEPHONE
The bells are needed for emergency drills but do not operate.	TELEPHONE
When the bells are sounded, there is a room that cannot hear the bell.	WORK ORDER

CEILINGS

It appears that the ceiling is loose and may fall.	TELEPHONE
A piece of ceiling tile is missing and needs to be replaced.	WORK ORDER

DOORS

An outside door cannot be locked.	TELEPHONE
Only entrance door to a room cannot be unlocked.	TELEPHONE
A door closer is broken and needs to be repaired.	WORK ORDER

DRINKING FOUNTAIN

A drinking fountain is leaking and water is running on the floor.	TELEPHONE
A drinking fountain is not working properly.	WORK ORDER

ELECTRICAL

A bare wire or an electrical short is observed.	TELEPHONE
One of the electric outlets in the classroom does not work.	WORK ORDER

ELEVATORS

Report an elevator not working

TELEPHONE:
(281) 897-4065
(281) 897-4290

HEATING/COOLING

A major portion of the building is hot or cold.	TELEPHONE
One room in the building is hot or cold.	WORK ORDER

LIGHTS

The lights in the classroom cannot be turned on.	TELEPHONE
One of the lights in the classroom is not working.	WORK ORDER

P.A. SYSTEM

The entire P.A. system is not operational.	TELEPHONE
Two rooms in the building cannot hear an announcement when it is made on the public address system.	WORK ORDER

PEST CONTROL

Report pests inside/outside.

WORK ORDER

ROOF

Water is pouring in the building and the custodian needs help cleaning up the water. Water is leaking into the building. A wastebasket has been placed under the leak.	TELEPHONE
Stained ceiling tiles that give evidence of a leak.	WORK ORDER

SEWER

The sewer is stopped up and sewage is backing up into restroom.	TELEPHONE
There is a smell that appears to be coming from the sewer.	TELEPHONE

WATER

There is not any domestic water in the building.	TELEPHONE
An outside water faucet is running wide open and is flooding the outside area.	TELEPHONE
There is not any water in one of the two lavatories in the student restroom.	WORK ORDER
A water faucet is leaking but there is not a flooding condition.	WORK ORDER

WINDOW

Broken window that will allow someone to enter the building.	Call Immediately
Broken window inside the building that is a danger to students.	TELEPHONE
Window that is chipped or cracked.	WORK ORDER

Remember all work orders that are entered on the request line are done so with the approval of the Principal/Director.