Technology Services

Responsibilities

The Technology Services’ department mission is to maximize every student’s potential by building a world class quality K-12 technology service system to prepare students to be 21st century global leaders. Their purpose is to deliver world class quality K-12 Technology Service systems by providing EXTRAORDINARY technology service. The department is responsible for seven areas: Enterprise Communication Networks, Network Management Operations, Device Imaging and Integration, Customer Care Center, Information Services and Applications, Sustainability and Assets Services, and Cybersecurity, Acquisitions, and Performance Excellence. Each team’s area of responsibilities are shown in the following:

  • Enterprise Communication Networks - Manage and operate the Enterprise Communication Networks including Internet, Intranet, wireless access, firewall, connectivity, network electronics, phone systems and all District communications. 
  • Network Management Operations - Manage and operate the network fileservers including E-Mail, file/print services, transportation, food service, library, security, maintenance, Internet content filtering, and all file server applications 
  • Device Imaging and Integration - Design, image, and integrate all network and application software on end-user devices including desktops, laptops, tablets, eReaders, and all other devices that run on and connect to the network 
  • Customer Care Center - Provide call center, customer service, and support to all District users including administrative staff and teachers 
  • Information Services and Applications - Manage, support, and maintain all enterprise application software including Student Accounting, Business Services, Payroll, Insurance, Finance, Benefits, and Human Resources 
  • Sustainability and Assets Services – The Sustainability team provides onsite   technology repair services for all technology devices including software, hardware, and peripherals.  The Assets Services team tracks, moves, and manages the District’s technology assets.
  • Cybersecurity, Acquisitions, and Performance Excellence - Protection of internet-connected systems, including hardware, software and data, from cyberattacks.  Purchase all technology hardware and software utilizing an integrated approach to organizational performance management that results in the delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability.

FOR NETWORK OR EMAIL TECHNOLOGY ASSISTANCE PLEASE CONTACT THE CUSTOMER CARE CENTER 281-897-HELP (4357)

 

STAFF

Paula Ross
Chief Technology Officer
281-897-3810

John Crumbley
Director, Information Services
281-897-6469

Karen Fuller
Director, Infrastructure, Communications and Networks
281-517-6349

Jay Johnson
Director, Sustainability, Assets, and Service
281-897-4094

Jennifer Miller                         
Director, Cybersecurity, Acquisitions, and Performance Excellence
281-807-8676

Larry Barrios
Manager, Device Imaging and Integration, Secondary Campus Technician Support, and Customer Care Center
281-517-2628

Greg Rhodes
Manager, Network Operating Systems
281-897-4737

Leeann Rogers
Secretary to Chief of Technology Officer
281-897-3810

Zuhura Gober
Secretary
281-897-6447

 

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