TECHNOLOGY & INFORMATION SERVICES

    • Paula Ross
      Assistant Superintendent
      Information & Technology Services
      Leeann Rogers
      Secretary
      • OPEN POSITION
        Director
        Information Services
      • OPEN POSITION
        Director
        Technology
        Support Services
      • Jennifer Miller
        Director
        Acquisitions &
        Customer Care
      • Karen Fuller
        Director
        Network Infrastructure
        & Communications
      • Larry Barrios
        Director
        Device Management
      • Katie Gentry
        Director
        1:1 & Inventory
      • James Costello
        Specialist
        Cybersecurity
  • FOR NETWORK OR EMAIL TECHNOLOGY ASSISTANCE PLEASE CONTACT
    THE CUSTOMER CARE CENTER AT 281-897-HELP (4357).

RESPONSIBILITIES

  • The Technology Services’ department mission is to maximize every student’s potential by building a world class quality K-12 technology service system to prepare students to be 21st century global leaders. Their purpose is to deliver world class quality K-12 Technology Service systems by providing EXTRAORDINARY technology service. The department is responsible for seven areas: Information Services, Technology Support Services, Acquisitions & Customer Care, Device Management, 1:1 & Inventory, and Cybersecurity. Each team’s area of responsibilities are shown in the following:

Information Services

  • Manage, support, and maintain the following 3 areas:

    • All Student Accounting application software including Course Tracking, Scheduling, Grades, Textbooks, and Internal Reporting.
    • All Business Management enterprise application software including Business Services, Payroll, Insurance, Finance, Benefits, Human Resources, and Internal Reporting.
    • State of Texas data reporting, to include compliance with state requirements, justification for state funding, and identification and resolution of errors prior to submission.

Technology Support Services

    • Provide on-site technology troubleshooting and repair services for all technology systems including hardware, software, and peripherals.

Acquisitions & Customer Care

    • Manage and track the purchase of all technology hardware and software including management of RFPs and Contracts and monitoring of software licensing and renewal requirements.
    • Provide call center customer service and support to all District users including teachers and administrative staff.

Network Infrastructure & Communications

    • Manage and operate the district's network infrastructure including Internet, Intranet, wireless access, firewalls, connectivity, network electronics, phone systems, and all District communications.
    • Manage and operate the district's networked servers including E-Mail, file and print services, transportation, food service, library, security, maintenance, Internet content filtering, and all file server applications.

Device Management

    • Design, image, and integrate all network and application software on end-user devices including desktops, laptops, tablets, eReaders, and all other devices that run on and connect to the network.

1:1 & Inventory

    • Track and manage the student 1:1 device initiative.
    • Track, move, manage, and report on the District's technology assets.

Cybersecurity

    • Support the protection of internet-connected systems, including hardware, software, and data, from cyberattacks.

Staff

  • Paula Ross
    Assistant Superintendent
    Information & Technology Services
    281-897-3810

    Open Position
    Director
    Information Services
    281-897-6469

    Karen Fuller
    Director
    Infrastructure & Communications
    281-517-6349

    Open Position
    Director
    Technology Support Services
    281-897-4094

    Jennifer Miller
    Director
    Acquisitions & Customer Care
    281-807-8676

    Larry Barrios
    Director
    Device Management
    281-517-2628

    Katie Gentry
    Director
    1:1 & Inventory
    281-517-6514

    Leeann Rogers
    Secretary
    Assistant Superintendent
    Information & Technology Services
    281-897-3810